Technical Support

We're here to help you get the most out of your GEMI experience

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Technical Issues

Experiencing app crashes, streaming problems, or performance issues? Our technical team is ready to assist you.

Report Issue
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App Functionality

Need help with app features, navigation, or content access? We'll guide you through any functionality questions.

Get Help
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Account & Privacy

Questions about your account, privacy settings, or data protection? Our team will address your concerns promptly.

Contact Us

Direct Support Contact

For immediate assistance with any technical issues or questions:

⏱️ Response Time

We strive to respond to all support requests within 24-48 hours. For urgent technical issues, please mark your email as "High Priority".

System Requirements

iOS Devices

iOS 12.0 or later
iPhone 6s or newer
iPad (5th generation) or newer

Android Devices

Android 7.0 or later
2GB RAM minimum
OpenGL ES 3.0 support

Network

Stable internet connection
Minimum 5 Mbps for HD
10 Mbps for optimal quality

Quick Troubleshooting Tips

App Not Loading

Try closing and reopening the app, check your internet connection, or restart your device. If the issue persists, contact our support team.

Streaming Issues

Ensure you have a stable internet connection (minimum 5 Mbps). Close other apps that might be using bandwidth and try again.

Performance Problems

Clear the app cache, ensure you have sufficient storage space, and make sure your device meets the minimum system requirements.

Content Not Available

Some content may be region-restricted or temporarily unavailable. Contact support if you believe you should have access to specific content.